Kimi: No worries, mister! You can just come and collect from us! You don't have to see the Dr. next month. Just come to the pharmacy with this prescription.
Patient: But, but...
Kimi cuts in : Isn't that easy? We are efficient and you don't have to see the Dr. until your appointment!Just come to the counter and collect your medication with this prescription.
Patient: Oh boy! It's that easy! What a deal! *walks away
And that's how you deal with demanding patients. Make them feel like they are winning. ;)
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